Legal

Privacy Policy

How ZB Media Group collects, uses, and protects your information.

Last updated: March 12, 2026

1. Who We Are

ZB Media Group ("we", "us", or "our") is a digital marketing agency based in Toronto, Ontario, Canada. We provide web design, SEO, Google Ads management, e-commerce solutions, and content marketing services. Our website is https://zbmediagroup.ca.

This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, email address, phone number, and company name when you submit our contact form or book a call.
  • Communication data: The content of messages you send us via email or our contact form.
  • Usage data: Anonymised information about how visitors interact with our website, collected through analytics tools (such as Google Analytics).
  • Technical data: IP address, browser type, device type, and referring URLs — collected automatically for security and analytics purposes.

We do not collect sensitive personal information (financial data, health records, government ID numbers) through this website.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and communicate with you about potential or ongoing projects.
  • Provide our digital marketing services to clients.
  • Improve our website content and user experience through anonymised analytics.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Legal Basis for Processing

We collect and process personal information based on:

  • Consent: When you voluntarily submit your information through our contact form or email.
  • Legitimate interests: For website analytics and security, to operate our business and improve our services.
  • Contractual necessity: To fulfil our obligations to clients under service agreements.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to collect usage data. These may include:

  • Google Analytics: We may use Google Analytics to understand how visitors use our site. Data collected is anonymised and aggregated. You can opt out via Google's opt-out tool.
  • Session cookies: Temporary cookies used for site functionality, deleted when you close your browser.

You can control cookie behaviour through your browser settings. Disabling cookies may affect some website functionality.

6. Third-Party Services

We use the following third-party services that may process your data under their own privacy policies:

  • Google (Fonts, Analytics): Google Privacy Policy
  • Email hosting: Your messages sent to info@zbmediagroup.ca are processed by our email provider.

We only work with third-party providers who maintain appropriate data protection standards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is retained for a minimum of 7 years for accounting and legal compliance purposes. Contact form submissions are retained for up to 2 years.

8. Your Rights

Under PIPEDA and applicable Canadian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Withdraw consent for non-essential data processing.
  • Request deletion of your personal information, subject to legal retention requirements.
  • File a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, contact us at info@zbmediagroup.ca.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are directed to businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us:

We will respond to privacy enquiries within 30 days.